These updates, which cover both visual and functional aspects, are designed to facilitate more direct and engaging communication between us and your web hosting customers.
Here's a brief overview of the recent improvements:
Please note: Whenever a customer reads a ticket with a new message, the ticket will automatically transition to a 'Received Assistance' status, regardless of whether the customer leaves a comment.
These new message alerts will also be visibly displayed within the Inbox notification area located in the Control Panel's header section.
Highlighting Urgent Situations: In cases where our technicians initiate a ticket concerning critical matters such as exceeding resource limits or service violations, an exclusive 'Immediate Attention Required' message will immediately appear when the customer accesses their Control Panel.
We believe these enhancements will contribute to an even more seamless and responsive ticketing experience for both you and your customers. Your feedback remains invaluable as we continue to refine and improve our services.